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Frequently Asked Questions

Policy

What is your Refund & Exchange policy? 

Packages are not allowed to be opened at the door.

If you would like to request an exchange or refund, please contact us after receiving the package. We will ensure that your exchange or refund is processed as quickly as possible.

Exchange or Refund requests must be initiated within 24 hours of receiving your order, and the item must remain in its original package, unworn, and clean.

If the item is defective or you received the wrong item, the shipping fees will be covered by the company.

If you are requesting a refund or exchange due to personal preference, you will be responsible for the delivery fees.

Shipping

Do you ship worldwide?

Currently We're Not 

Do you ship all over Egypt?

Yes, we ship all over Egypt . However, shipping fees may vary depending on the destination governorate.

What are your shipping fees?

70 EGP (Cairo)
60 EGP (Giza)
70 EGP (October)
80 EGP (Alexandria)
85 -100 EGP (Other Cities)

How long will it take to get my order?


It depends on your location :

- Cairo & Giza : 3 - 5 days “Fridays, Saturdays, and holidays are not included.

- Alexandria : 5 - 7 days “Fridays, Saturdays, and holidays are not included.

- Other governments: within 10 days “Fridays, Saturdays, and holidays are not included.

Washing Instructors

How to wash Gee Project products?

Usage of cold water is preferred as hot or warm water might increase the fade of the colors on your shirt. Usage of the dryer is not advisable, Avoiding harsh cleaning detergents or bleach ensure the best protection. In addition, Don't use ironing on the print

(These washing instructions applicable to all our products except for  jackets and coats, while require dry cleaning )

Can I use machine wash ?

Machine washing is an option, Washing by hand helps ensure optimal cleaning.

What is my size?

You can find a size guide under each product. Would recommend to compare the measurements with clothing you already own

Can I Exchange?

If you receive defective items, please contact us within 24 HOURS ONLY through Instagram DM for an exchange.

Others

Any questions?

You can contact us through our contact page! We will be happy to assist you.